Janell M. Hancock, Sr. Communications Specialist|| Media Relations, Dominion Virginia Power, talks with Les Sinclair about the scam that’s being perpetrated against their customers.

Customers are told they are behind on their bill and are about to be disconnected, and then told to call Dominion’s call center at 800 607-3060, which is a fake phone number. The scammers have recorded an automated message that sounds just like Dominion’s actual call center and prompts them to talk to an “agent,” who would then take an unsuspecting customer’s money to stop them from being disconnected. This same number has already been used in Kansas against utility customers there—only the recording changes. The only number customers should ever call is 866-DOM-HELP. More info at www.dom.com/scam